Frequently Asked Questions
All Salty Honey candles are made using a 100% natural blend of sustainable beeswax and soy. Candle wicks are wooden, ethically sourced and produced from Native American Sap Trees, manufactured and FSC certified in the USA.
All Salty Honey candles are paraffin, polymer, phthalate, and toxin free.
You bet they are, honey! All Salty Honey candles are hand-poured to order using a 100% natural blend of sustainable beeswax and soy.
You may notice some colour variations in the wax of your candle– this is normal and does not affect the quality or performance of the product.
As all Salty Honey candles are hand-poured, variances are to be expected. This is part of what makes each piece unique, as no two candles are the same.
We make sure to overlook each candle before delivery to ensure the highest quality and standard.
Yes. Salty Honey offers flat-rate shipping of $10 anywhere in Australia.
FREE SHIPPING will be provided for orders over $99 (Australia-wide only).
As Salty Honey products are handmade, please allow 3-5 days for dispatch. We always strive to send orders as soon as possible.
Delivery time is determined by where you live. A Salty Honey parcel can take anywhere from 1 to 10 days to arrive at your address. The following is a guide to estimated shipping times in Australia:
Sydney, Melbourne & Brisbane: 1-5 days
Adelaide, Darwin & Perth: 5-10 days
Tasmania: 5-10 days
Regional Centres: 5-10 days
Remote locations: 5-10 days
At this stage, Salty Honey only offers Domestic shipping Australia-wide.
Once you have placed an order with Salty Honey, you will receive your tracking number from our shipping partner - Australia Post.
Follow the directions on your confirmation email or notification to track your package. This tracking service is provided and managed by Australia Post.. If you do not receive tracking information for your order, please email us at email@example.com.
Salty Honey currently DOES NOT offer refunds or exchanges for any product.
Exceptions may be made for faulty products or any damage caused during shipping.
If your product is faulty or damaged during transit, a replacement or refund of the purchase price will be issued to you.
To request a refund due to the above, please contact us via firstname.lastname@example.org within 3 days of receiving your order and provide your order number and a photograph of the product for assessment.
We will provide you with the postal details if your product is approved for a refund or exchange. You will be required to cover the cost of delivery.